PSA Masterclass: Ticket Categories: How to Drive Business Processes

PSA ticket categories provide powerful configuration to support your service delivery. Categories elevate the essential information and eliminate the clutter. Proper use of them can drive day-to-day processes and improve decision making.

Watch as our implementation team takes a deep dive into various categories employed frequently in the industry and the best practices surrounding their use.

During this webinar, you will learn:

• The best ways to deploy ticket categories in their service delivery
• A high level overview of each use case
• Essential configuration steps
• And more