Cooper Copilot: AI Assistant for Faster, Smarter Service Desk Support with Autotask PSA

As technology evolves, so do the demands on IT teams. Whether it’s managing a growing number of tickets or maintaining seamless communication, the pressure to deliver faster and more efficient service is higher than ever. Enter Cooper Copilot — an AI assistant built into Autotask PSA, designed to enhance your team’s capabilities, streamline processes and elevate the overall service experience without adding extra resources.

Transform your IT operations with Cooper Copilot

Cooper Copilot seamlessly enhances your team’s ability to work smarter, allowing them to tackle tasks more efficiently and accurately. By leveraging AI, Cooper Copilot helps you boost productivity, improve customer satisfaction and reduce operational costs.

Three key benefits you’ll gain:

• Increased user satisfaction: Clear, concise and professional communication improves customer experience, fostering stronger relationships.
• Faster escalation resolution: Automatically summarizing complex ticket threads allows senior technicians to focus on problem-solving, reducing the cost of escalations.
• Comprehensive resolution library: Cooper Copilot automatically creates step-by-step resolution notes for completed tickets, building a knowledge base that accelerates future ticket handling.

Turbocharge your service desk with Cooper Copilot

Teams of all sizes are using Cooper Copilot to increase efficiency and maximize results. Here’s how:

1. Get the TL;DR faster with Smart Ticket Summaries: Long ticket threads and scattered information can slow your team down. Cooper Copilot cuts through the clutter, providing instant, accurate summaries that include the issue, actions already taken, and suggested next steps. Spend more time solving problems and less time reading through lengthy notes.
2. Refine communication with the Smart Writing Assistant: Communication is key to customer satisfaction, and Cooper Copilot’s Smart Writing Assistant ensures clarity. It converts technical jargon, shorthand and informal notes into polished, professional responses that promote understanding and trust. Say goodbye to miscommunication and hello to happy customers.
3. Automatically document resolutions for future efficiency: Tired of manually documenting every detail? Cooper Copilot automatically generates comprehensive, step-by-step resolution notes for completed tickets. This not only helps you resolve future issues faster but also ensures audit readiness and allows junior technicians to tackle more complex problems with confidence.

Built on generative AI for smarter, faster support

At its core, Cooper Copilot leverages the latest advancements in generative AI to deliver unmatched performance. By automating time-consuming tasks and providing instant insights, Cooper Copilot enhances your team’s ability to respond quickly and accurately. It’s the AI assistant that boosts your team’s effectiveness without adding to your headcount.

Cooper Copilot for Autotask PSA is available exclusively with the Ultimate edition of Autotask.

Want to see Cooper Copilot in action? Request a one-on-one demo with a product specialist.