Kaseya DattoCon Miami Kicks Off With Announcements of a New Subscription, an Acquisition and a Bevy of Product Updates

Kaseya DattoCon Miami 2024 began with a packed house that included 3,500 attendees as CEO Fred Voccola and CPO Rajan Singh unveiled a host of groundbreaking innovations and new product features and functions on Tuesday. But that wasn’t all the morning held. Two industry-transforming developments were also announced: the launch of Kaseya 365 User and Kaseya’s acquisition of SaaS Alerts.

Introducing Kaseya 365 User

The biggest buzz of the day came from Kaseya CEO Fred Voccola, who announced the launch of Kaseya 365 User during the CEO Keynote. Building on the success of Kaseya 365 Endpoint, introduced in April 2024, this new solution empowers MSPs to help customers prevent, respond to and recover from threats targeting user identity and security.

The 5 key components of Kaseya 365 User

Five key components make up Kaseya 365 User. Each component aligns to a Kaseya module and speaks to the three core pillars of prevention, response and recovery.

• Dark web monitoring: Dark Web ID scans the dark web for compromised user credentials, providing the information you need to proactively prevent an attack or breach.
• User awareness training and testing: BullPhish ID trains and tests users to ensure they have the education and skills needed to identify, and thus prevent, a potential attack.
• Anti-phishing defense: Graphus identifies and blocks suspicious emails by removing them and preventing damage before they reach users.
• Cloud detection and response: SaaS Alerts automatically detects and remediates security breaches in SaaS applications, responding to suspicious behavior with immediate action.
• SaaS backup: Datto SaaS Protection or Spanning make it easy to recover the most recent version of your encrypted or damaged cloud-based critical business data, should an attack occur.

The newest entry into the proud Kaseya 365 family goes beyond the endpoint to encompass user security, identities and data preservation in one smart, affordable package.

Kaseya acquires SaaS Alerts

Voccola also announced the acquisition of SaaS Alerts, a powerful cybersecurity platform built for MSPs. This industry-leading solution empowers MSPs with real-time monitoring and protection of customers’ SaaS applications, detecting and addressing threats from both internal and external sources.

With machine learning-driven pattern detection, SaaS Alerts identifies breaches, sends instant alerts and locks compromised accounts to prevent further damage. Included at no extra cost with the Kaseya 365 User subscription, this tool ensures 24/7 seamless SaaS security and keeps business operations running smoothly.

Key features of SaaS Alerts

SaaS Alerts brings myriad functions to the table that make MSPs more efficient and help them better secure their customers.

• Real-time monitoring: Instantly detects unusual user behavior to enable a swift response to threats.
• Automated remediation: Locks breached accounts and terminates risky file-sharing activities to mitigate threats.
• Efficient Microsoft 365 protection: Applies security recommendations across tenants in minutes with the Fortify module.
• Enhanced identity validation: Links SaaS apps with managed devices to strengthen user identity and cyber protection with Unify.
• Internal monitoring of MSP tools: Tracks user activity within essential tools like IT documentation systems and RMM platforms.

By automating security tasks and providing full visibility into SaaS environments, SaaS Alerts helps MSPs save time, reduce risks and deliver greater value to their customers.

Cooper Copilot expands to Kaseya’s PSA Solutions

Cooper Copilot is transforming Kaseya BMS and Autotask. Its new AI-powered features improve productivity, bolster efficiency and enhance communication. Here’s a look at some of those features:

• Smart ticket summary: Saves time by providing a quick recap of actions already taken, eliminating the need to read through entire ticket histories.
• Smart writing assistant: Helps technicians create clear, professional messages by translating technical jargon into user-friendly language.
• Smart resolution summary: Automatically documents the steps, actions and outcomes of ticket resolutions, building a detailed record for future reference and faster troubleshooting.

These new features streamline the ticket resolution process to help technicians handle more tasks in less time.

Better together: Network Detective Pro and audIT

Kaseya’s risk management solutions are also undergoing a transformation. Network Detective Pro and audIT will be fused into a single, powerful platform. This new solution delivers unmatched audit, discovery and reporting capabilities to MSPs, making it easier than ever for to demonstrate IT value, close more deals and boost profits.

The new platform offers:

• Comprehensive data collection and reporting: Everything from data gathering to report generation is now fully online, eliminating the need to switch between desktop apps and web portals.
• Intuitive online dashboard: Makes it easy to explore assessments, generate reports and monitor progress with a streamlined, user friendly dashboard.
• Seamless cloud-based workflow: Step-by-step guidance ensures a smooth, efficient process from start to finish.

This enhanced platform is designed to help MSPs save time, simplify operations and drive profitability.

Next-gen endpoint backup offers more control, flexibility and profitability

A new version Datto Endpoint Backup featuring enhanced control, greater flexibility and expanded restore options was also unveiled. Designed specifically for MSPs, Datto Endpoint Backup now offers:

• Centralized, policy-based management for streamlined oversight
• Smart scheduling with customizable controls
• Full control over throttling, data regions and selective backups
• Seamless integration with leading MSP tools, including IT Glue, PSAs and RMMs.

With these features, Datto’s Endpoint Backup empowers MSPs to optimize data protection and drive growth without compromising efficiency.

Introducing the Backup Concierge Program

Backup is the last line of defense and an essential security tool, but it comes with high costs and significant risks. To tackle this challenge, Kaseya has made a $10 million investment in the new Backup Concierge Program. This program, free for Kaseya Datto backup customers, is designed to:

• Optimize profitability through smarter backup management
• Provide technical support at every stage of the data protection journey
• Assist with onboarding and protecting both new and established clients

The Backup Concierge Program is tailored to help MSPs maximize efficiency and reduce risk, ensuring data protection strategies are as profitable as they are secure.

Surprises, innovations and energy carried the day

Attendees spent the remainder of the day in breakout sessions learning more about Kaseya 365 User, SaaS Alerts, the new innovations unveiled and more. The Expo hall was abuzz with excitement and the day closed out with the Miami’s Golden Age party, showcasing the beauty and history of the city Kaseya calls home.